Organizations are constantly striving to achieve operational efficiency and accelerate the time to market for services and products. Emerging market demands and innovation bring to process transformation, which demand changes to the organizational chart and of course tasks and job descriptions. Business process is constantly shifting due to technology driven enablers or regulation. But now, Covid 19 pandemic has forced us to accelerate hybrid work, distant work combined with office work which is in many cases transforming to desk sharing.

Process transformation causes change, people do not adopt easily or willingly to change. Changes are now drastic, and people understand that it is a must. We therefore have a once in a lifetime opportunity to drive quick process reengineering and optimization streamline business functions and workflows, increasing performance and profits.

Business process management is shifting from a people-led approach to a digital-led approach. Rising use of BPM software, enterprise resource planning (ERP), robotic process automation (RPA), and artificial intelligence (AI) is driving the convergence of business processes and IT transformation. Data and analytics become integral to BPO engagements.

Ergo consulting applies a well-oiled methodology that starts by aligning the processes with strategic goals bringing novelty to customer demands and market trends. Alternative automation and digitalization cutting FTE’s, leading to cost reductions are a weighed and analyzed providing our customers with the highest ROI and lowering risks. We involve all the stakeholders in appraising the alternatives, build their ownership and affect their mindset towards change. to a detailed work plan. We believe in agile implementation, in a phased manner, bringing quick wins related to “low hanging fruit”.