Turning operations into a competitive advantage
Ergo’s experts in performance excellence have helped turn organizations into well-oiled machines for over 30 years. We improve and optimize:
Our clients benefit from “lean” and effective operational systems and supply chains with clear advantages over competitors. Our team includes highly experienced experts in industrial engineering, business administration, economics, and human factors engineering (ergonomics), all with the same goal: making your organization efficient and unique.
SIGNIFICANT IMPROVEMENTS ARE ACHIEVED BY THROUGH A COMBINATION OF:
– Market-leading solutions
– Business performance management
– Customer experience, feedback management, and customer satisfaction
– Balancing organizational constraints (culture, human capital, budget, etc.)
– Benchmarking in Israel and abroad
Nachum has over 25 years experience consulting for organizations and companies on integrative projects designed to improve managerial and operational effectiveness. Such projects are characterized by complex change processes and integrate aspects of organizational consulting and development, organization and methods, knowledge management, implementation, and human factors engineering ergonomics.
with over 13 years experience consulting for organizations and companies in various sectors. Shuli specializes in service and operations, leading organization-wide service policy implementation projects, creating and improving service and sales divisions, improving business effectiveness based on customer feedback, organizational structure, work processes and interfaces, task definition, information systems analysis, etc.
Osnat has over 12 years experience consulting for large commercial organizations, specializing in organizational analysis, work processes and interfaces, organizational structure, task definitions, definition of functional requirements for operational systems, operations and service performance management.
Customer contact overview, consolidation of call centers, back-front consolidation
Defining multi-channel service policy
Operational information enhancement on website
Benchmarking + Optimization of Manpower and Costing of products
Mailings work processes improvement
Signage and wayfinding in hospitals
Strategic Prediction model of required Manpower in the Israel including Benchmarking of health KPi’s worldwide .ERGO allso create the system "Call Habriut", for checking Medical entitlements and comparing the HMO health insurance, for all the citizens of Israel