Turning operations into a competitive advantage
Ergo’s experts in operational and performance excellence help turn organizations into a well-oiled machines. To this end, we improve and optimize organizational structure, infrastructure, tasks, work processes, interfaces and information systems. We implement procedures, determine workforce standardization, develop performance metrics, define required service level, and enhance operational excellence and performance improvement. We define requirements for information systems, and develop managerial tools. Ergo incorporates human factors engineering, examining and improving the ergonomics of workstations, tools, work environments, services, and products – for the benefit of employees and clients. Our clients benefit from “lean” and effective operational systems with clear advantages over competitors. Our team includes highly experienced experts in industrial engineering, business administration, economics, and human factors engineering (ergonomics), all with the same goal: making your organization successful.
Nachum has over 25 years experience consulting for organizations and companies on integrative projects designed to improve managerial and operational effectiveness. Such projects are characterized by complex change processes and integrate aspects of organizational consulting and development, organization and methods, knowledge management, implementation, and human factors engineering ergonomics.
with over 13 years experience consulting for organizations and companies in various sectors. Shuli specializes in service and operations, leading organization-wide service policy implementation projects, creating and improving service and sales divisions, improving business effectiveness based on customer feedback, organizational structure, work processes and interfaces, task definition, information systems analysis, etc.
Osnat has over 12 years experience consulting for large commercial organizations, specializing in organizational analysis, work processes and interfaces, organizational structure, task definitions, definition of functional requirements for operational systems, operations and service performance management.
with over 10 years experience consulting for organizations and companies in Israel and around the world. Rotem specializes in process improvement, organizational analysis, work process and interface analysis, operations, standardization, performance management, and knowledge management..
Customer contact overview, consolidation of call centers, back-front consolidation
Defining multi-channel service policy
Operational information enhancement on website
Standardization and costing
Mailings work processes improvement
Signage and wayfinding in hospitals
Identification of potential risks in neonatal intensive care units