Knowledge Management and Organizational Learning

Turning Organizational Knowledge into Power

Ergo’s Knowledge Management and Organizational Learning Division guides our clients in identifying their organization’s knowledge and information sources, and making it accessiblefor relevant personnel in the most effective way, timing, and context.The field of knowledge management deals with turning the knowledge of individuals into knowledge that is available to the organization, and providing an effective solution to the challenge of preserving the knowledge of employees leaving the organization. The main goal of organizational knowledge management is to provide every client, manager, and employee who needs to make a quick and wise business decision, with the organization’s best knowledge on the relevant topic. To this end, we characterizeand implement advanced knowledge management technologies. A team of knowledge management experts in cooperation with managerial consultants, O&M engineers, IT personnel, and training and implementation experts all take part in seeing our projects through. Knowledge management at Ergo is characterized by a clear business approach. Therefore the benefit from implementing knowledge management solutions is calculated and presented to management as ROI. The world of knowledge management is quite naturally linked to the world of training and implementation. The training department within the Knowledge Management and Organizational Learning Division creates effective training and implementation systems, based on internal and external knowledge and information, based on client needs. The training curricula are designed for lecture-based classes or self-study, frequently accompanied by digital media.


Main Goals of Ergo’s Knowledge Management measures:

  • Shorter task performance times
  • Reduced error rate
  • Shorter employee training time
  • Increased satisfaction of internal and external customers
  • Reduced professional gaps between workers
  • Preserving knowledge of employees leaving the organization
  • Attaining a learning organization

Our Experts

(Shuli Ozeri (BSc, MBA

with over 13 years’ experience consulting for organizations and companies in various sectors. Shuli specializes in service and operations, leading organization-wide service policy implementation projects, creating and improving service and sales divisions, improving business effectiveness based on customer feedback, organizational structure, work processes and interfaces, task definition, information systems analysis, etc.

Dr. Nachum Fussfeld
Founding partner and director at Ergo

Nachum has over 25 years experience consulting for organizations and companies on integrative projects designed to improve managerial and operational effectiveness. Such projects are characterized by complex change processes and integrate aspects of organizational consulting and development, organization and methods, knowledge management, implementation, and human factors engineering (ergonomics).

Sample Projects

Implementation of knowledge management portal

Implementation and training for knowledge management system

Characterizationn and implementation of knowledge management system

Customer service knowledge management system strategy

Organization of Procurement Managers and Industry, Commerce, and Employment Training for implementation of information systems

Our Services
  • Building of knowledge communities
  • Best practices management
  • Research and learning from events
  • Knowledge management for law and accounting offices
  • Training and placement of knowledge managers and information specialists
  • Implementation of knowledge management solutions
  • Characterizing, procurement, and implementation of new organizational knowledge management system
  • Characterizing organizational knowledge management systems
  • Creating an organization knowledge tree (taxonomy)
  • Identifying knowledge and information flow processes and analysis of needs
  • Implementing knowledge management systems
  • Preserving knowledge of leaving employees
  • Improving knowledge management system in the organization
  • Implementation of new information systems and technologies
  • Integration of advanced computer tools for implementation (EPSS)
  • Project management courses
  • Change Management in knowledge management projects

  • Internal marketing of knowledge management activities
  • Implementation of LMS system at the organization
  • Defining organizational training curriculum and conducting training sessions
  • Development of training kits and courseware
  • Client-specific technology training courses
  • Introductory organizational knowledge management course
  • Advanced knowledge management course
  • Retraining of information specialists
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