Comparing your business performance and processes to local and global best practice and competitors

Every organization needs to compare itself to similar organizations and identify potential streamlining and performance improvements

• What are the development directions of similar organizations locally and globally?

• How many employees are there in the various units (information systems, call center, collection, and headquarters) in relation to the competitors and best practice?

• What is the relationship between employees and managers?

• How many managerial hierarchies/levels are there in the organization?

• What is the relationship between service employees “Front” and “Back” employees?

• Is the service optimally distributed between: frontal, telephone, Internet and / or application?

In the Benchmarking project, Ergo Consulting identifies the global and local trends (technological and others) and assists in setting strategic goals, adjusting organizational processes, manpower, support systems and more.

Ergo delivers:

• New trends such as remote work, digital and more.

• Obtaining manpower indexes, job descriptions, required skills and authorization for the different organizational units: headquarters, information systems, service units, support units, logistics and more.

• The structure of the teams and the number of employees in the team (under a manager)

• Reducing management layers

Identify weak spots in the various units in conjunction with a work plan for streamlining

• Organizational structure that supports national and global deployment